Yes, it is secure.
Factor is accredited
merchant with the Bank of South Australia and
we do care about your privacy and security:
All information you give us is SSL encrypted
Sensitive information (such as credit card details) is not sent by
It is encrypted on secure server and erased after verification.
We do not keep customer's information on
our computers. It is erased after your order is processed.
If our shopping
cart is not working on your computer, we
apologize for inconvenience.
To fix the problem, please enable Java Scripts in your browser
If this doesn't help, you are
welcome to to use one of the following options:
Option 1. You are welcome to place order via email.
To make it secure send your card number in portions by 3-4 separate emails without
comments (for example, 1-4567; 2-3456; etc.).
Option 2. By fax: 61-2-9501-5095
We accept Master Card and Visa.
Product (name, price, quantity)
Billing and Delivery address
Credit card number
Name on the card
By phone: 61-2-9527-0592
Please, consider time difference. We work from 10am till 7pm Sydney time.
Sydney is 18 hours ahead of Los Angeles, 15 hours
ahead of New York, 10 hours ahead of London.
4. If you like, we'll call you,
please email your telephone number and convenient time to call.
Full settlement is required prior
your order is shipped, unless you are our regular
Direct deposit, cheque, Visa or Master card, money order.
Preferred way of payment for small orders (up to $2500) is Visa or Master
For bigger orders - direct deposit (wire transfer), or transfer via
accept company checks, personal checks, and International money
order, however these payment instruments attract US$25 banking and
handling fee and 40 days payment clearing period.
Normal courier or Australia
Post rates apply
4-12 business days
Not traceable online
Delivery 3-7 business days
- International Courier is fast reliable and very competitive service.
Online tracking facility is available at - Australia Post website, or at USPS (USA) site
shipments over 30 kg we recommend Air Cargo - another cost effective
shipping service. It takes 3-5 days to most countries. Your shipment
will be delivered to your nearest International Airport and you shall
arrange pick up from there. Price depends on destination and vary
between $5 - $10 per kilogram (2.2 lb).
Delivery 3-5 business days
2-5 business days
Generally, FEDEX and DHL
Express are more expensive International couriers, but competitive for shipments 60+
kg (132lb) where fast door-to-door delivery is required
At your request
freight charges could be on to your account with FEDEX or DHL
When you buy from our gift shop you are protected by
Australian Consumer Law. In every simple contract it implies following
If one of these conditions is not in place we will replace the goods
or make full refund at no cost
to you at all
We will ship you exactly the item you've ordered. But some
monitors are bright, some dull and if color of the item is very important
to you, please specify that.
If you'd like a particular
item in a different color, we probably have it. To help us understand your
requirements better, please send us RGB color code or a color sample as an
attached to your email file. If we don't have the right color we will offer you available
In case you don't like the color of the item when
you receive it, please let us know. We'll try to resolve the situation for
If size is wrong you can not use it, can you? If it's our
fault we'll replace item at no extra cost to you. If it's not our
fault we'll help you out, but sorry, we will not be able to cover an extra
replace the goods or make full refund, if:
are not merchantable quality
do not fit for the purpose they they've been made for
And if the
goods are returned unused in original package by Economy Mail Service
If you decide that this is the case, please email us for the proper
cases, we may replace the goods, if:
like it, AND
Replacement is possible, AND
accepted the replacement, AND
are returned unused in original package
decide to do so, we will not be able to cover related shipping, Customs,
Bank and handling charges
due to Australian Customs, Quarantine and Wildlife Australia
restrictions we can not accept any returns of food products and items
made of kangaroo, crocodile, emu and ostrich.
We are not
able to refund payment for the goods, if:
Any samples including shipping and handling
costs will need to be paid for before dispatch. We are happy to credit
back the cost of sample (excluding postage) when wholesale order is placed