| Shopping Cart |
Is it secure?
Cart doesn't work Payment options |
Delivery | Delivery time options and charges |
| Consumer protection |
Quality Color Size Return Policy |
Wholesale, Export, Retail supply |
Samples Wholesale Price Export Permits |
Yes, it is secure.
Billabong
Factor is accredited
merchant with the Bank of South Australia and
we do care about your privacy and security:
-
All information you give us is SSL encrypted
-
Sensitive information (such as credit card details) is not sent by email.
It is encrypted on secure server and erased after verification. -
We do not keep customer's information on our computers. It is erased after your order is processed.
If our shopping
cart is not working on your computer, we
apologize for inconvenience.
To fix the problem, please enable Java Scripts in your browser
options.
If this doesn't help, you are
welcome to to use one of the following options:
Option 1. You are welcome to place order via email.
To make it secure send your card number in portions by 3-4 separate emails without
comments (for example, 1-4567; 2-3456; etc.).
Option 2. By fax: 61-2-9501-5095
We accept Master Card and Visa.
Required information:
Product (name, price, quantity)
Billing and Delivery address
Telephone number
Credit card number
Name on the card
Expiry date
Option 3.
By phone: 61-2-9527-0592
Please, consider time difference. We work from 10am till 7pm Sydney time.
Sydney is 18 hours ahead of Los Angeles, 15 hours
ahead of New York, 10 hours ahead of London.
Option 4. If you like, we'll call you, please email your telephone number and convenient time to call.
Full settlement is required prior your order is shipped, unless you are our regular customer
Australian customers.
Direct deposit, cheque, Visa or Master card, money order.
Overseas customers.
Preferred way of payment for small orders (up to $2500) is Visa or Master
Card.
For bigger orders - direct deposit (wire transfer), or transfer via
Western Union
We accept company checks, personal checks, and International money order, however these payment instruments attract US$25 banking and handling fee and 40 days payment clearing period.
|
Delivery within
Australia |
||||
|
International
Delivery
International Couriers
Generally, FEDEX and DHL Express are more expensive International couriers, but competitive for shipments 60+ kg (132lb) where fast door-to-door delivery is required At your request freight charges could be on to your account with FEDEX or DHL |
|
When you buy from our gift shop you are protected by Australian Consumer Law. In every simple contract it implies following conditions:
If one of these conditions is not in place we will replace the goods or make full refund at no cost to you at all |
|
We will ship you exactly the item you've ordered. But some monitors are bright, some dull and if color of the item is very important to you, please specify that. If you'd like a particular item in a different color, we probably have it. To help us understand your requirements better, please send us RGB color code or a color sample as an attached to your email file. If we don't have the right color we will offer you available options. In case you don't like the color of the item when you receive it, please let us know. We'll try to resolve the situation for your satisfaction. |
|
If size is wrong you can not use it, can you? If it's our fault we'll replace item at no extra cost to you. If it's not our fault we'll help you out, but sorry, we will not be able to cover an extra shipping cost. |
|
We will replace the goods or make full refund, if:
And if the
goods are returned unused in original package by Economy Mail Service In some cases, we may replace the goods, if:
If you decide to do so, we will not be able to cover related shipping, Customs, Bank and handling charges Please, note due to Australian Customs, Quarantine and Wildlife Australia restrictions we can not accept any returns of food products and items made of kangaroo, crocodile, emu and ostrich. We are not able to refund payment for the goods, if:
|
Any samples including shipping and handling costs will need to be paid for before dispatch. We are happy to credit back the cost of sample (excluding postage) when wholesale order is placed
|
|
|
Export permits are required for wholesale orders only for some products. Usually we can obtain all required export documentations within 10 working days. |